My previous job was in customer service for a vast electronics brand. Many days were ten hours of non-stop calls, some with furious customers who have been trying to resolve issues for weeks or even months, and they’ve just waited on hold for half an hour to talk to you. It was the kind of…
Category: Workplace
Employee experience can seriously impact your bottom line. The Employer Brand Index gives you insight into what talent really thinks about your company.
Many organizations treat recruiting and onboarding like fishing: dangle the bait, hook ‘em, reel ‘em on board, and then…well, there isn’t much concern about the fish’s experience after that. Many companies can attract new talent with a good interviewing process, but they often falter with the very next step when they don’t provide an equally…
Planning for maternity leave can be just as daunting for an employer as it is for the employee. High-caliber, valued employees will be missed, however necessary and exciting the reason they go on leave. But employers who manage maternity leave as proactively and positively as possible are more likely to achieve a gender-balanced workforce and…
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Building Trust with Your Remote Workers
In today’s hyper-connected world, employees don’t have to be in the office to be productive. Many companies have identified remote working as a viable option to hire the best staff. Tech companies, always ahead of the game, have been doing this for years. In fact, 36% of developers work remotely at least a few days each…
In the course of one’s career, there are a number of generic sayings and advice tidbits that are heard regularly. In addition to being widely applicable to anyone who has achieved success, they also serve as optimistic motivators for aspiring up-and-comers looking to do so. Unfortunately, not only do they not guarantee success but more…